FAQ

You can make a payment during the checkout process on our website. Simply select the desired items, add them to your cart, and follow the instructions to enter your payment information and complete the purchase.

We accept major credit cards (Visa, MasterCard, American Express), as well as payments through PayPal, Stripe, and Shop Pay.

If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed and shipped.

Unfortunately, we do not accept payment upon delivery. All orders must be paid for in advance through our website at the time of purchase.

After completing your purchase, you will receive an email confirmation with your order details and payment receipt. If you do not receive this email, please check your spam folder or contact our customer service team.

We offer shipping to the USA, Canada, Australia, the United Kingdom, and most European countries.

Shipping time depends on your location and the chosen shipping method. Typically, standard shipping takes between 7 to 14 business days.

Currently, we do not offer express shipping. We are working on expanding our services and hope to offer express shipping in the future.

Yes, we offer free shipping on all orders, regardless of your location.

We accept returns within 30 days of receiving your order, provided the item is in new and unused condition with all original tags and packaging intact.

To return an item, please contact our customer service team for return instructions and a return label.

Once we receive and inspect your returned item, the refund will be processed within a few days. Additional time may be required for your bank or credit card company to process and post the refund.

Yes, you can exchange an item within 30 days of receiving it. Please contact our customer service team for further instructions.

Items that have been used, damaged, or are missing original packaging and tags cannot be returned. Custom-made items, discounted items, and gift certificates are also non-returnable.

Yes, we provide a warranty on all our products. The duration of the warranty varies depending on the specific product and is stated in the product description.

Yes, many of our products are available in various colors and sizes. Please refer to the product description for detailed information on available options.

We recommend using a soft, dry cloth to clean the surface of our lamps. Avoid using abrasive cleaners or chemical solutions that may damage the surface.

User manuals are included with each product in the packaging. You can also find electronic versions of the manuals on our website on the product page.

You can contact our customer support team via email at contact@brillty.com. We respond to inquiries within 12-24 hours.

Yes, we periodically offer discounts and promo codes. Subscribe to our newsletter to stay updated on all promotions and special offers.

You can subscribe to our newsletter by entering your email address in the subscription field located at the bottom of our website.

If you no longer wish to receive our newsletter, click on the "Unsubscribe" link at the bottom of any email from us or contact our customer support team.

We use advanced security technologies to protect your personal data. Your data is encrypted during transmission and storage.

We do not sell or share your personal information with third parties without your consent, except as required by law.

You can contact our customer support team to change or delete your personal data. We will respond to your request as soon as possible.

No, we are an online store and do not have physical locations. All our products are available for online order.

You can view our new products in the "New Arrivals" section on our website. We regularly update our inventory with new items.

Yes, we offer gift certificates. You can purchase them in the "Gift Certificates" section on our website.

To create an account, click on the "Login/Register" icon at the top right corner of the page, then select "Register." Fill in the required fields and click "Register."

To change your password, log in to your account and go to the "My Profile" section. Select "Change Password," enter your new password, and confirm the changes.

If you wish to delete your account, please contact our customer support team, and we will assist you with this process.

If you forget your password, click on "Forgot password?" on the login page. Enter your email address, and we will send you instructions on how to reset your password.

If you are experiencing difficulties placing an order, please try refreshing the page or using a different browser. If the problem persists, contact our customer support team at contact@brillty.com.

To update your account information, log in to your account and go to the "My Profile" section. There you can update your personal information, including email address, phone number, and shipping address.

If you forget your password, click on "Forgot password?" on the login page. Enter your email address, and we will send you instructions on how to reset your password.

Yes, if you wish to delete your account, please contact our customer support team, and we will assist you with this process.